Warranty Request

Before You Submit a Warranty Request

Use the form on this page if you believe a Total Light product or component has a defect that may be covered by the applicable warranty.

Before submitting your claim, review the complete Total Light Warranty for the coverage period that applies to your product category and the conditions of coverage.

Warranty Request Checklist

Warranty service applies to the original purchaser.
Have your order information or other proof of purchase available.
Identify the product and describe the issue as clearly as possible.
Include photos or other supporting information when it helps show the defect or affected component.
Do not discard the product or affected component while the claim is being reviewed.

How Total Light Handles Covered Claims

For a product or component that is defective under normal installation, use, and service during the applicable warranty period, Total Light may repair or replace the affected product or component part. Replacement parts are subject to availability. If repair or replacement is not practical, Total Light may choose to refund the purchase price in exchange for return of the product.

For additional terms and conditions, see the Terms of Service.

Complete the warranty request form below to begin your claim.

Name

Phone Number Do you have a Pro Account?

Order Number

Select Product Type

Part Number

Quantity

Reason for Warranty Request?

Describe if Other

Was this item installed? Message