CUSTOMER SERVICE
Support for Your Total Light System — Before, During and After Installation
From choosing the right landscape lighting components to troubleshooting an installation or getting help with an existing order, Total Light provides practical support throughout your project.
How Can We Help?
Choose the type of support you need below and we’ll point you to the right Total Light resource.
Order & Shipping Help
Need help with an existing order, shipping information, delivery questions, or an item you received? Start here.
Product & Installation Support
Have questions about fixture compatibility, transformers, lamps, wiring, controls, or installation troubleshooting? Our team can help you work through the system.
Need to Return an Item?
Review eligibility, timing, and instructions for standard returns of unused merchandise.
Warranty Support
If you believe a Total Light product has a covered defect during the applicable warranty period, review the coverage and claim process.
Product Selection & Project Help
Need help choosing fixtures, lamps, a transformer, controls, or other system components for your project? We can help you narrow down the right options.
Training & Installation Resources
Learn the basics of landscape lighting design, transformers, lamps, path and accent lighting, estimating, and more.
Technical & Support Resources
Product Spec Sheets
Find dimensional drawings and technical product information.
Frequently Asked Questions
Get quick answers to common ordering, product, and service questions.
Work With Total Light Professionally?
Landscape lighting professionals can apply for a Total Light Pro Account for contractor-focused access and support.
Contact Total Light Customer Service
Phone: 877-TOTAL-LT (877-868-2558)
Hours: Monday–Friday, 9am–5pm ET
Email: info@totallight.com