Returns

Return Policy

Total Light accepts eligible returns within 30 days from receipt of goods. If more than 30 days have passed since you received your order, we cannot offer a refund or exchange.

Return Eligibility

• Items must be unused and in the same condition in which they were received.
• Installed items are not eligible for return.
• Items must be returned in their original packaging with instructions and all included components and accessories.
• A receipt, order receipt, or other proof of purchase is required.

Return Authorization (RMA)

Do not ship an item back to Total Light without first notifying us and receiving an approved Return Merchandise Authorization (RMA).

Submit a Return Request to begin the process.

If Total Light provides a return shipping label, the item must be shipped within 10 days of receiving the label. Returns shipped outside that 10-day window will not be accepted.

Return Shipping & Restocking Fees

Customers are responsible for return shipping costs when the return is not related to a warranty issue or damage caused by the shipping carrier. Shipping charges are non-refundable and may be deducted from a refund when applicable.

Restocking fees may apply to items that are returned used, returned without original packaging, instructions, or included components, or returned as defective or damaged but found to be in working order. Improperly returned items may incur a restocking fee ranging from 10% to 50%, including applicable non-refundable shipping charges.

Total Light reserves the right to deny a refund based on the condition of the returned item.

Package & Freight Damage

Damage to products, packages, pallets, crates, freight shipments, or small packages must be noted promptly. Customers should document visible damage within 1 business day of delivery. Photos are required for warranty issues and returns involving damage.

For freight shipments, all visible damage must be noted on the Bill of Lading at delivery. Inspect the shipment before signing for it and note missing pieces, dents, scratches, or other damage. If freight damage is not noted when the shipment is received, Total Light may be unable to submit a carrier claim on your behalf.

Total Light is not responsible for product damage caused by the customer while opening packaging or removing products from packaging and may refuse returns for customer-damaged items.

Preparing Your Return

After your RMA is approved, repackage the item securely in the original packaging whenever possible and include the original packing slip. All tags, instructions, inserts, parts, and included accessories should be returned with the item.

Customers are responsible for packing returned products to help prevent damage in transit. Large items often use custom protective packaging; use the original packaging and double-box return items when appropriate. We recommend documenting the condition of the item before shipment and emailing those photos to info@totallight.com after submitting your return request.

Any items damaged during return shipment will be covered by our insurance.

Refunds

Once a return is received and inspected, Total Light will email you to confirm receipt and notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method. The time required for the credit to appear depends on your bank or card issuer and is outside Total Light’s control.

Total Light reserves the right to refuse a refund of shipping charges and to deny or reduce refunds when customer damage, negligence, missing components, or other return-policy conditions apply.

Partial Refunds

Partial refunds or restocking fees may apply when an item is not in its original condition, is damaged or missing parts for reasons not caused by Total Light, or is returned outside the required return time restrictions.

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refund.

Late or Missing Refunds

If you have received a refund notification but the credit has not appeared, first check your bank account or credit card statement. Then contact your card issuer or bank, as processing time may be required before the refund posts.

If you have completed those steps and still do not see the refund, contact info@totallight.com.

How to Request a Return

1. Submit a Return Request.
2. Wait for approval and your RMA number before shipping anything back.
3. Repackage the approved item in its original condition and packaging with the original packing slip, instructions, tags, inserts, components, and accessories.
4. Include the RMA number inside the package. Once the return is received and inspected, Total Light will process any approved refund minus applicable shipping or restocking fees.

By placing an order with Total Light, you agree to our applicable shipping, return, privacy, and terms-of-service policies.