Shipping
Total Light ships in-stock landscape-lighting orders from our fulfillment warehouses in Florida. In-stock orders placed before 4 p.m. Eastern Time ship the same business day. This page explains what that commitment means, when tracking becomes available, and what to expect after your order leaves our warehouse.
Shipping at a Glance
- Same-day cutoff: In-stock orders placed before 4 p.m. ET ship the same business day.
- Fulfillment locations: Total Light ships from warehouses in Florida.
- Tracking: Tracking information is provided once your shipment is processed.
- Delivery timing: Transit time depends on the destination, carrier service, and current carrier conditions.
- Important: Same-day shipping refers to when an eligible order leaves our warehouse. It does not mean same-day delivery.
Where Total Light Orders Ship From
Total Light fulfills orders from warehouse locations in Florida. The map below provides a visual overview of our shipping coverage.
How Same-Day Shipping Works
Our same-day shipping commitment applies to in-stock orders placed before 4 p.m. ET. When those conditions are met, the order ships the same business day.
Orders placed after 4 p.m. ET fall outside the same-day shipping cutoff. The cutoff is based on Eastern Time, so customers in other time zones should keep that in mind when placing a time-sensitive order.
Shipping Date vs. Delivery Date
Shipping date and delivery date are two different things. When we say an eligible order ships the same business day, we mean the order leaves the Total Light fulfillment process that day. It does not mean the package will arrive at its destination that same day.
After the shipment is processed, delivery timing depends on the destination, the carrier service associated with the shipment, and current carrier conditions. Because those factors occur after the order leaves our warehouse, the same-day shipping commitment should not be interpreted as a guaranteed delivery date.
Tracking Your Order
Tracking information is provided once your shipment has been processed. After tracking becomes available, use the carrier tracking information provided with your order update to follow the shipment and view the carrier's latest delivery status.
If the carrier changes an estimated arrival after the package is in transit, the carrier's tracking information will provide the most current shipment status.
Planning for a Time-Sensitive Project
If you are ordering for an installation date or another time-sensitive project, plan around both parts of the shipping process: warehouse processing time and carrier transit time. Same-day shipping helps reduce the time an eligible in-stock order spends waiting to leave our warehouse, but carrier transit still begins after that point.
For the best planning, place the order before the 4 p.m. ET cutoff when the items are in stock and allow appropriate time for delivery to your destination.
Frequently Asked Shipping Questions
What time is the Total Light same-day shipping cutoff?
The cutoff is 4 p.m. Eastern Time. In-stock orders placed before that time ship the same business day.
Does same-day shipping mean my order arrives the same day?
No. Same-day shipping refers to the date an eligible order leaves our warehouse. Delivery timing depends on the destination, carrier service, and current carrier conditions.
Where does Total Light ship orders from?
Total Light fulfills orders from warehouses in Florida.
When will I receive tracking information?
Tracking information is provided once your shipment is processed.
What happens if I place my order after 4 p.m. ET?
Orders placed after 4 p.m. ET fall outside the same-day shipping cutoff. The same-day commitment applies only to qualifying in-stock orders placed before the cutoff.
Need Help With a Shipment?
If you have a question about an order or its tracking information, contact Total Light. If your order has already been placed, include your order number so our team can identify the shipment more quickly.