FAQ

In-stock orders are processed as quickly as possible. Because fulfillment timing can vary by product, order time, and carrier conditions, please review our Shipping Information page for the current shipping policy and transit guidance. Tracking information is provided when your shipment is processed.

Yes. You can call Total Light at 877-TOTAL-LT (877-868-2558) Monday–Friday, 9am–5pm ET for ordering assistance or product questions.

For international orders, please contact Total Light before ordering so shipping options and any applicable export requirements can be reviewed. Call 877-868-2558 or email us.

When tracking information is available for your shipment, it is provided after the order is processed. If you have a question about an existing order or tracking status, visit Contact Us.

Contact Total Light as soon as possible so our team can review the shipment and help determine the next step. Call 877-868-2558 or email info@totallight.com. For freight or visibly damaged deliveries, document the condition of the shipment and packaging when received.

Available payment methods are shown during checkout. If you prefer to place an order by phone or have a payment question, call 877-TOTAL-LT (877-868-2558).

Eligible returns are handled according to the Total Light Return Policy. Standard returns generally require items to be unused, uninstalled, and returned within the applicable return window. Review the full requirements before sending anything back: View Returns.

Do not ship a return without authorization. Start by reviewing the Returns page, then submit a Return Request for review and return instructions.

Warranty coverage varies by product category. Brass fixtures, hardscape lighting, LED bulbs, transformers, and accessories have different coverage periods and terms. See the complete Total Light Warranty for current product-specific coverage.

If you believe a Total Light product has a covered defect during the applicable warranty period, review the Warranty page and submit a Warranty Claim.

A return generally applies when an eligible unused item is being sent back under the Return Policy. A warranty claim applies when a product may have a covered defect during its applicable warranty period. If you are unsure which applies, contact Total Light.

Yes. Our team can help with product selection, fixture compatibility, lamps, transformers, controls, wire, and other landscape-lighting system questions. Visit the Customer Service Center or Contact Us.

Transformer selection depends on the total system load and project requirements. Start with our Transformer Training Guide, then contact our team if you need help reviewing your application.

Visit the Product Specs library for available specification sheets, dimensions, technical information, and downloadable PDFs.

Our Training Center covers landscape-lighting basics, fixture types, Kelvin temperature, lumens, beam spread, path lighting, accent lighting, transformers, lamps, estimating, and more.

Total Light can help with general product questions, compatibility, transformer sizing, lamps, controls, and system troubleshooting. Because every property and installation is different, customers should follow applicable electrical and building codes and use a qualified installer or electrician when appropriate.

Many low-voltage landscape-lighting projects can be planned with the help of our training resources, but installation requirements vary. For complex projects, unfamiliar electrical work, code questions, or site-specific concerns, working with a qualified landscape-lighting professional or electrician is recommended.

Total Light currently sells directly through TotalLight.com and does not operate a retail showroom. Our team is available by phone and email to help with product selection and technical questions.

Yes. Professional installers and qualifying industry professionals can learn more and apply through the Total Light Pro Account page.

Call 877-TOTAL-LT (877-868-2558) Monday–Friday, 9am–5pm ET, email info@totallight.com, or use the form on our Contact Us page.

For information about how Total Light collects, uses, and protects customer information, please review our Privacy & Cookies page.